Average Reviews:
(More customer reviews)EDIT: 9-27-2010 - I've been informed that Windows 7 is not supported and that development of the software has stopped, so now that I have Windows 7 this software is now completely useless to me.
EDIT: 9-JAN-2009 - I just got Verizon FIOS and a new cable box. Since the cable box is newer than the software, the software can't change the channel and is thus unable to record shows, so it is now a useless brick.
EDIT: 16-MAR-2009 - After waiting over two months for Nero to reply to my tech support email I decided to try again to fix the problem myself. I discovered after installing from the CD that it was upgrading to the new version as recommended by Nero that broke the software's ability to change channels on the cable box. This means that I can never upgrade the software to resolve such tasty issues as these problems covered in the release notes for the new version:
"Resolved error that deleted all recorded shows"
and
"Fixed system shut down when attempting to delete a show from Now Playing"
and
"Resolved Service Expired: Stuck on incorrect service message - Blocks access to application"
Furthermore, there's no way to delete a Season Pass, so once you've created it, you're stuck with it forever, even if the show is no longer on the air.
Yes, these are all critical failures that I can never have the fix for because upgrading the software makes it useless.
This software is utter garbage and Nero's technical support team is loaded with fail and useless.
I could call them on the phone if I wanted to pay $2 a minute to fix problems that are not my fault.
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EDIT 19-MAR-2009:
Dear Josh,
thank you for your e-mail.
We were able to reproduce the problem in the meantime.
We are working full speed at a solution to this problem and will implement this in the next update of Nero LiquidTV.
Nero LiquidTV update page:
[..]
Sadly we have no means of offering a patch or a workaround to solve the problem in the meantime.
We apologise for the inconvenience.
Should you have any further queries, please do not hesitate to contact us again.
Best Regards
Sven Bolz
Nero Support
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EDIT 21-MAR-2009
In their latest email response Nero's support team indicated that they do not have any intentions in the near future of releasing a product update to resolve the channel changing problem.
Given that the last update has been on the website for over six months and has not been pulled even though installing it completely breaks the software, I'm not looking forward to an update anytime soon.
Unfortunately because this product is sold as "software" it can't be returned to the store if it's been opened, so I have a $200 product that I can do nothing productive with other than throwing it in the trash.
EDIT: 29-MAR-2009
The problem with the IR blaster was fixed with a new release of the software. However, now none of the shows on TV match the guide, so I can't record any shows: Any show I schedule for recording is recorded at the wrong time. Also, all of the Guide data is wrong and the channel banner shows show info for a show that is not on at that time. Nero tried to fix the problem by pushing a lineup change but then the channel banner displayed NO INFO AVAILABLE on every channel.
EDIT: 07-ARP-2009
After 34 emails and over six months of waiting, I was given a Beta version of the Liquid TV software that displays the correct Guide data and records shows at the right times.
This resolves all of the issues I have been experiencing with the service. However, I discovered Tivo service cannot be transferred to LiquidTV so you have to cancel your Tivo account, which may result in an "early termination" fee. I also discovered that when I signed up for LiquidTV, the Tivo account was not automatically terminated so I was being billed for service I was no longer using.
I called Tivo to resolve the issue but the CS agent I spoke with refused to resolve the issue (cancel the account with no early termination fee and refund the double billed service). I had to request a supervisor and wait on hold for ten minutes. Then I had to explain the situation again to him, after which he resolved the issue.
The only remaining problem with the software is that the Tivo remote only works when the Liquid TV software has focus, so if you're browsing the web and you have the Liquid TV software going, you have to switch away from your web browser to the Liquid TV window before you can control the Liquid TV software with the remote.
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Nero Liquid TVNo other digital video recorder (DVR) offers the unique ease-of-use, personalized features, and flexibility of Nero LiquidTV. Thats because at the core of Nero LiquidTV is the Emmy award-winning TiVo service, which is always working to automatically find and digitally record the entertainment you want to watch, and to suggest related programming you might like to see.
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