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(More customer reviews)While this program should be given a 5 star rating; I feel that those customers who already own Nero 10 be aware of potential problems with the HD Upgrade being offered. I pre-ordered the upgrade and received a serial number to activate the HD portion mid-October. There is the problem! The serial number I was sent doesn't save in the Control Center of Nero and doesn't activate the additional HD features. I have sent and received emails for TWO Weeks to Nero Tech Support and get nothing more than instructions on how to install the upgrade. I have followed the directions, installed, uninstalled and re-installed the upgrade about 15 times. It still doesn't work with the serial number I was given. A friend of mine bought the upgrade, and I tried his serial number, and guess what? The HD programs worked! That sort of pinpoints the problem being the serial number that I was given. I told Nero support that the other number worked, and asked them to void the number I was sent, and issue me another number. Their reply was that they don't issue replacement numbers, and once again sent directions on how to install the upgrade. I'm not trying to bash Nero, because I've owned Nero since version 5; but their support stinks. My friend loves the program, and I probably would too, if I had a good number that would make it work. I think the only person they have in Support is Ismael, since every reply that I receive is from him, and all he does is send directions on how to install the upgrade. It seems that if one number works, and the other number doesn't; that it has to be a serial number issue, not installation. Hopefully Nero will read this rating and reply with a way to get my upgrade to work. If they correct the problem, I will update this review in their favor. If not, I'll let it stand the way it is written.
Che at Nero Support contacted me via email and phone today, 11/2/10. He provided a new serial number and it works like a charm, so the product will get a 5 star review. Thanks to Nero for helping straighten this out.
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Nero 10 Multimedia Suite Platinum HDVideo Editing and Playback: Easily create photo slideshows.Add advanced personal touches for stunning resultsCreate and edit videos and movies and export to create HD DVDs and Blu-ray Discs.Apply high quality movie themes to your slideshows and videos with the automatic slideshow creatorShare photos and videos on social media communitiesDisc Burning:Burn with the world's most trusted award-winning burning engine. SecurDisc technology helps ensure data accessibility regardless of scratches, age, or deterioration.Automatically convert saved audio files into other formats.Compile CDs that contain both audio and data files.Create Audio CDs from mp3s for playback on various media players.Backup and Recovery:Back up your entire system in a few easy steps.Backup to hard drives, CDs, DVDs, Blu-ray Discs, FTP server, memory cards or online storage.Recover files, folders, drives and the entire OS after a computer crash, hard drive failure or virus attack.Restore photos, mp3s, documents and folders from scratched or damaged CDs and DVDs.Retrieve deleted files from hard drives, CDs, DVDs, flash storage and floppy discs.
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