Average Reviews:
(More customer reviews)After several attempts to get my upgrade from Norton AV 2006 to 2007, I called their support telephone. They walked me through the same steps I had followed (not their fault -they had to) and eventually passed along my issue to tech support, since it was a tech issue. After over 20 minutes of hold time (this was after 10 p.m. EST) I finally spoke with a rep and she walked me... through the same steps I had gone before (anyone taking notes about cases back there, to save the customer the hassle of doing the same things??)
After the tech rep took me essentially to the same spot that the "regular" customer service agent did before, she told me in order to do the technical troubleshooting required, I'd have to pay for the rest of the technical call. I complained indicating that it was unacceptable to have to pay for this, considering my install of AV 2006 was working just fine (for a whole year) until I decided to upgrade to 2007 (instead of simply renewing my subscription, which would have cost the same). I indicated that if I had to pay, then I wanted my money back for the software... to which she said OK and she gave me a refund.
In sum, with Norton Antivirus 2007 I couldn't get my previous subscription information to be recognized by them in any way and when things got too complicated for them, they argued that I had to pay for the rest of the support call. I am now officially switching to Kaspersky Anti-Virus 6.0, which I just learned about here in Amazon.
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Norton AntiVirus 2007 blocks viruses and spyware with advanced protection. It helps protect your entire computer by stopping viruses, worms, and spyware. Norton AntiVirus works in the background so you can surf the Internet, read the news, play games, and download software or music without disruption. It also scans and cleans all email and instant messenger attachments, preventing you from receiving threats, or spreading them to others. With set-it and forget-it functionality, Norton AntiVirus checks for updates continuously and automatically blocks new and emerging threats from getting on your system. In addition to protection updates, Norton AntiVirus provides new product features as available throughout your subscription period.
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