Average Reviews:
(More customer reviews)I purchased this product last March. There were some conflicting reviews, but I'm pretty computer savvy and have been using a coumputer since I was 5 (that's 27 years) and worked my way through college doing IT work. Thought I could figure it out. The software is gibberish. You may not need to know much about computers to use the design wizard, but you do need to know about technical details and construction terms. Despite trying to follow along with the manual I could never get it. It said it came with "thousands of sample home plans." It doesn't. You get 6. 6 Ugly ones. None of them are the pretty house on the cover which made me choose this software over the Better Homes version. You can go to the HGTV web site and VIEW thousands of plans but you can't download them into the program or at all. You can purchase hard copies of them for hundreds of dollars, but you didn't need to buy the software to do that.
Another reason I chose the HGTV version over BH&G is that it came with a 90 day money back promise. Before my 90 days was up I contacted the makers, NOVA Development to start the money back process. They emailed me back telling me to fill out a form, but didn't send it. I finally got the form and it was a destruction agreement. As per the directions I filled out the form, deleted the program, destroyed the CD's, signed that I destroyed everything, gave the box to my dog to play with and emailed the form back to them. A week later I get an email telling me i filled out the wrong form and they sent me a new one that said to return the CDs, packaging, and manual - "all incomplete returns will be destroyed and not processed" or something to that effect. My trash was empty. No more CD's. All I had left was the box which my dog wasn't so intrested in destroying, which I mailed to them with a letter explaining what had happened and copies of all the correspondence. It's now been over 4 months and I haven't seen my money back.
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Take a fresh approach to the way you live with HGTV Home & Landscape Platinum Suite, from the #1 home improvement television network.It's perfect for creating a new living space, adding a fireplace, making your home energy efficient with new appliances, replacing countertops, cabinetry and fixtures, enhancing any room to your house with a brand new look, adding decks, fountains, patios and gardens.
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