Average Reviews:
(More customer reviews)I bought this product because I have used TurboTax in prior years with no problems. This year they do have a buggy version for 2004. They have decided to use Javascript this year in many of their screens. I suspect this is an attempt to integrate and share much of the code for the installed TurboTax and the Web-based Turbotax.
After installing it and trying to run it I was getting a Javascript error on almost every action. Imagine my suprise when I tried to report the (confirmed) bug by calling their support number and realizing that it would cost me $9.95, JUST TO REPORT THEIR BUG.
Look at "support(dot)turbotax(dot)com(slash)forums" in the "Error Messages" forum and you will see a giant thread of users that are incensed that we users have to support this product not Intuit.
Users have come up with a fix for now that requires editing one of the Javascript files with a hex editor. Imagine you've just purchased a $39.95 piece of software, discover a bug that will cost you $9.95 just to find out there is no update yet and the only way to fix it is to get into the low level internals of Javascript yourself and fix it.
Need I say more. Avoid this title and go with something else. This is not worth buying for that ten dollar rebate.
Update 12/18/2004 -
Turbotax has implemented what I believe to be an automated free web support to address the problem of no free support. They have also claimed that the $9.95 fee per incident may be refunded if they are at fault when you call in.
Another note on these reviews. They do tend to be skewed towards the low side because people who have experienced problems are more likely to leave a (bad) review. There are quite a few reviewers that don't express much but leave a 5-STAR rating. Someone with a last name that is the same as a senior product manager at TurboTax kind of tips their hat at what is going on here. So please take the 5-STAR ratings as what they are. Also take the 1-STAR ratings as coming from someone who truly had a problem and was angry enough to give such a rating.
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TurboTax Deluxe software guides you through your return step-by-step with extra help for mortgages, charitable contributions, medical expenses, and other deductions.TurboTax Deluxe provides help when you need it on key tax areas from official IRS publications and expert video advice. It compares last year's deductions to this year's. The software double-checks your return for accuracy, overlooked deductions, and audit flags so you can be confident your taxes are done right… every step of the way.
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