Average Reviews:
(More customer reviews)The one star rating is not about the Tax Cut software, which I've used for many years, but rather Amazon's software download service. Thinking I would be environmentally friendly and skip the packing and shipping, I opted to purchase TaxCut via Amazon download rather than the boxed set. It turned into a multi-hour headache that ultimately never worked, despite the fact that I am a CompTIA A+ certified computer technician with years of experience configuring and troubleshooting systems. Buyer beware:
1) Nowhere on the product description front-page does Amazon tell you that you first need to install the "Amazon Games & Software Downloader" software onto your computer. There is no direct download link to the TaxCut software.
2) The Amazon Games & Software Downloader software has serious flaws. After installation, I repeatedly received an "update required" error message when trying to download TaxCut -- even though I had just installed the latest version. Uninstalling, rebooting, redownloading and reinstalling the software twice did not resolve the issue.
3) I sent an email to tech support, which responded simply that this error "is typically associated with a personal firewall or network blocking internet access of the Amazon Games & Software Downloader." I disabled both the built-in Windows firewall and plugged the computer directly into the cable modem to bypass the router's firewall altogether, still to no luck.
4) Fed up with the process, I requested a refund since I had never successfully downloaded the TaxCut software or obtained a licensing code. I was informed that "software downloads are not returnable once they've been purchased. Since you are having trouble downloading, we highly recommend calling for further troubleshooting steps."
5) I called the tech support number (technically they called me, since you have to enter your phone number on a web page and wait for a call-back, which admittedly happened almost immediately.) The first call dropped, a glitch the VoIP system they seem to use. They second call connected me to a very nice, but technically limited young man who kept reading to me generic "fixes" from a script. When I asked him which ports the Amazon Games & Software Downloader actually used, he had to go ask his supervisor (and never got a response.) His final "solution" was that I should find another computer on which to attempt the download, then burn the file to a CD and load it onto my main computer from the CD. At that point, I simply refused to continue with this debacle and he admitted that they have had a lot of similar issues with the software and it is currently being revised. He finally agreed to issue a credit for the purchase.
Long story short: Amazon's download process is still only half cooked. If you run into problems, you'll have to jump through hoops before they agree to refund the money. Save yourself a great deal of hassle and buy the boxed set for just a dollar more with free shipping.
Click Here to see more reviews about: TaxCut 2008 Federal+State+efile (Old Version)
Conveniently prepare both your federal and state returns. Federal program and 1 state tax preparation program, plus up to 5 federal e-files--all in 1 place, at 1 price. Worry-free Audit Support included when you e-file.
Prepare next year's federal and state returns with 1 convenient program. Our best value! Get our Premium Federal and state tax preparation program, plus up to 5 federal e-files--all in 1 place at 1 price. One Ask a Tax Advisor session is included and get Worry-free Audit Support when you e-file.
With TaxCut Premium Federal + State + E-file, you can:
Maximize Deductions: Get extra assistance and money-saving advice to maximize deductions. Plus, turn your donations into big tax savings with the included DeductionPro (a $19.95 value).
Get Comprehensive Assistance: Receive additional guidance for complex tax situations to give you the confidence and assurance that your return is accurate and complete.
Auto Import: Save time and reduce the chance for error by quickly and easily importing last year's tax and financial data from TaxCut, TurboTax, Quicken, MicrosoftMoney, and H&R Block DeductionPro software, as applicable.
Get Real Audit Support from a Real Person--Really: Worry-free Audit Support included when you e-file. In the event of an audit, receive personal assistance from an IRS-licensed Enrolled Agent with audit representation expertise--not a self-serve Web site or FAQ page.
Product Info
Easy Interview Our simple interview walks you through the process to automate your return.
Seamless Imports Quickly and easily import last year's tax and financial data from TaxCut, TurboTax, Quicken, Microsoft Money, and H&R Block DeductionPro software, as applicable.
Error Check Our program automatically double-checks your return for errors.
Get Your Refund Fast E-file your return, and get your refund in as little to 8 to 15 days.
Customized Tax Advice Receive situational tax guidance, including marriage, having a baby and home ownership.
Charitable Donation Help DeductionPro is included at no additional charge to help you get the most out of your charitable donations.
Maximize Itemized Deductions Don't miss out on common deductions, including those related to home ownership and education.
Schedule C Support Extra deduction help for the self-employed, including home office, rental property and depreciation assistance.
Business Expense Assistant Help claiming all deductible business expenses, including advertising costs, meals and travel expenses, and office supplies.
Investor Guidance Additional help figuring cost basis for investment income.
IRS Publications Quick access to IRS Publications for further explanation of specific tax situations.
Tax Tip Videos Real H&R Block pros explain how changing tax laws affect you.
Guarantees
Worry-free Audit Support You can rest easy knowing H&R Block is there to help in the rare event of an audit. Included when you e-file your federal return with us.
Accurate Calculations Guaranteed If TaxCut makes a calculation mistake, we'll pay resulting IRS penalties plus interest. See the license agreement for details.
100% Satisfaction Money-Back Guarantee. If you are dissatisfied with the software for any reason, H&R Block will refund the full license fee you paid H&R Block or its authorized reseller for the software, exclusive of shipping and handling charges, taxes, and less any rebate you receive on the software.
Get 26% OFF
Click here for more information about TaxCut 2008 Federal+State+efile (Old Version)
0 comments:
Post a Comment