Norton AntiVirus 2007 Review

Average Reviews:

(More customer reviews)After several attempts to get my upgrade from Norton AV 2006 to 2007, I called their support telephone. They walked me through the same steps I had followed (not their fault -they had to) and eventually passed along my issue to tech support, since it was a tech issue. After over 20 minutes of hold time (this was after 10 p.m. EST) I finally spoke with a rep and she walked me... through the same steps I had gone before (anyone taking notes about cases back there, to save the customer the hassle of doing the same things??)
After the tech rep took me essentially to the same spot that the "regular" customer service agent did before, she told me in order to do the technical troubleshooting required, I'd have to pay for the rest of the technical call. I complained indicating that it was unacceptable to have to pay for this, considering my install of AV 2006 was working just fine (for a whole year) until I decided to upgrade to 2007 (instead of simply renewing my subscription, which would have cost the same). I indicated that if I had to pay, then I wanted my money back for the software... to which she said OK and she gave me a refund.
In sum, with Norton Antivirus 2007 I couldn't get my previous subscription information to be recognized by them in any way and when things got too complicated for them, they argued that I had to pay for the rest of the support call. I am now officially switching to Kaspersky Anti-Virus 6.0, which I just learned about here in Amazon.

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Norton AntiVirus 2007 blocks viruses and spyware with advanced protection. It helps protect your entire computer by stopping viruses, worms, and spyware. Norton AntiVirus works in the background so you can surf the Internet, read the news, play games, and download software or music without disruption. It also scans and cleans all email and instant messenger attachments, preventing you from receiving threats, or spreading them to others. With set-it and forget-it functionality, Norton AntiVirus checks for updates continuously and automatically blocks new and emerging threats from getting on your system. In addition to protection updates, Norton AntiVirus provides new product features as available throughout your subscription period.

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Trend Micro Internet Security 2008 3-User Review

Average Reviews:

(More customer reviews)I had Trend Micro PC-Cillin 2005 and thought it was great, once I managed to get a working serial number to register it, but then my employer made me install Symantec anti-virus, which I was never happy with. Finally, several months ago and one new employer later, I upgraded my old TM 2005 to TM 2008 and while I definitely feel more protected, the security comes at a price.
I have the TM 2008 loaded onto a high-end Sony Vaio that is about a year and a half old. The TM protection is great -- immediately after loading it the program caught 13 threats that the Symantec program had missed (not to mention that several internet diagnostic programs had missed them as well). TM is easy to configure -- you'll probably have to tell it not to notify you everytime it stops a potential threat, or you'll be receiving non-stop notifications. It catches viruses, spyware, adware -- pretty much everything you don't want on your computer -- without interfering or conflicting with any other programs you may be running. The protection is the best.
Now for the negatives. This baby is slow. Really slow. The lag time to connect to the internet is like connecting via dial-up. E-mail takes forever to load. Every program on my computer that requires interaction with the internet takes at least 10 times as long, although happily it doesn't interfere with other programs such as Word or non-interactive games. But it is definitely frustrating having to wait after getting used to the quick response times I normally get with a high-speed DSL connection. One other and potentially more serious problem is that when I try to update my protection the program tells me I am not connected to the internet. I sent customer service an inquiry and got a very fast response. The recommended fix worked, but you have to be fairly comfortable with Windows to do it, so if you aren't comfortable with computers, this could be a problem, one that never happened with TM 2005, nor was the 2005 version this slow. Unlike some people, however, I've never had a problem with Trend Micro's customer service as long as I use e-mail or internet chat. Phone contact is a little more difficult, but no worse than a lot of tech companies.
In short, I'm not going to replace this software anytime soon since I feel more protected with it than with anything else, but I do wish Trend Micro would work out the bugs and figure out how to make this version faster. Maybe internet threats have just gotten that much worse in 3 years, but it still seems like protecting yourself shouldn't mean having to revert to dial-up type lags.


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Trend Micro� PC-cillin� Internet Security 2007 Comprehensively safeguards your computers, your files and your identity. Email, shop, share pictures, bank, and instant message, confident you're safe from malicious attacks and time-consuming interruptions.

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