ScanSoft PaperPort 11 Review

Average Reviews:

(More customer reviews)First, let me be specific, I am reviewing Paperport 11, not Paperport Pro. Why do I think Paperport 11 is a scam? Because it's like a demo version of Paperport Pro (which is the full product). The use of this non-pro version is super limited.
Problems:
1) I can't create a new scanner profiles (I am limited to the 4 they supplied initially) for scanning.
2) They claim to support most scanners, but unless yours is a popular scanner, it's treated just as a generic plain paperport scanner. Nothing special.
3) I bought the product hoping it can create searchable PDF files so I can use my desktop search engine (like google desktop) to search my scanned documents. No such thing! To do it, you have to: a) buy Paperport 11 Pro, b) buy OmniPage (I presume). Which totals more than 300 bucks!!!
4) Very very limited customer support. You have ONE free technical support call (which I used up during installation because the installer crashed my system). After that, it's 20 bucks per phone call. There is no free email support. The first and every message you send them will cost 10 bucks each. What a scam: crash the user's computer upon installation, force them to call you so they burn up their "free" support. After that, any questions you have will cost you $$$!
I so want to return this product, but I already mailed in the UPC code for the rebate so I cannot return the product anymore. Another trap!!! Unbelievable!!!
Final words: STAY AWAY!!! I will never buy anything from Nuance, EVER!

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ScanSoft PaperPort 11 is the easiest way to turn piles of paper and photosinto organized PDF and JPEG files that you can quickly find, use and share.PaperPort produces excellent scans with the push of a button. Your documentsare displayed as small thumbnails on a unique visual desktop for fastbrowsing. The exclusive All-in-One Search™ ends the frustration of lookingfor paper or digital documents by searching for words inside your files. Savetime and have the security of knowing that important documents and photoswill never be lost. PaperPort is perfect for your home or small office.

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ScanSoft PaperPort 11 Professional Review

Average Reviews:

(More customer reviews)I have been using Paperport for years. Each upgrade has added nice new features but also bugs. But the bugs were minor and I could live with them.
Recently I received several ads in the mail and an email from Nuance to upgrade from v10 to 11. Ad sounded great and the price $99 was reasonable. So I figured "what the heck." Clicked on the email link to upgrade and takes me to a non-existing website. Typed in the website link from the mail ad, again, no website. Probably should have clued me in, but I went against my best judgement and called Nuance to buy the download.
Installed the product. Registration didn't work smoothly but wasn't a big deal. Then I tried to scan a document. I checked the "Capture Assistant" box and clicked scan. Scanner does its thing then at the end of the first page, I get the famous Windows XP error box to report error to Microsoft. So I rebooted and tried again, without the Capture Assistant. Scanned my document OK this time. Sounds good, right?
Wrong. I have an automatic document feeder (ADF) which allows me to scan both sides of a document (at least in previous versions of Paperort). Wtih v11, I can only scan both sides automatically if I use Capture Assitant. Except whenever I use it, it crashes. Now I cannot take advantage of my ADF and have to scan 2-sided docuements page by page manually! That would be fine for a couple of pages but a nightmare for a 10-page (20-sides) docuemnt. So I should contact customer support for help, right?
Wrong again. You have to PAY for support. That would be fine it I'm don't know how to use the product and need a little guidance. But I SHOULD NOT have to pay to report software crashes. And what if I pay for help and they can't help me? Do I get my money back?
I sincerely hope an update soon will fix my problem. But I doubt it will happen since very few people will pay to let Nuance know about these issues. And if they don't know about the bugs, they are unlikely going to fix them. Soon I will likely attempt to take advantage of my "30-day money back guarantee". Probably have to pay a fee for that too!

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ScanSoft PaperPort Professional 11 is the most productive way foreveryone in your office to scan, organize, find and share photos, paperand electronic documents. PaperPort Professional combines the efficiencyof document management, the convenience of perfectly scanneddocuments and the power of creating PDF files, to bring a new level ofoperational proficiency to your organization. The visual document desktopallows you to browse and assemble documents with drag & dropease. Millions of people – including office workers, lawyers, insuranceand real estate agents, doctors and business professionals – rely onPaperPort to eliminate paper and streamline the way they work.

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