Average Reviews:
(More customer reviews)Had used Panda for many years and raved about it to friends and family. I fully understood their product and the way their company worked - or so I thought. I ALWAYS buy DISC for software and admit I was disappointed I did not receive any reduced upgrade promotion from Panda. Instead for weeks I had to endure a super annoying pop up counting down the days I had left on GP09. I discovered if I bought from Panda direct GP10 would cost me full retail PLUS an additional $12 for the DISK, close to a hundred dollars! So, I shopped for Panda Global Protection 2010 and bought the "newest" GP10 version here at Amazon for best price and free two day shipping! Normally I don't buy software from Amazon because should the product prove to be defective, Amazon will only refund you 1/2 of what you paid. They only provide full refunds for software never opened. BUT, in this case, I KNEW PANDA backed their product with a 30 day money back guarantee. It is printed right on the box and on their website!
GP10 arrived a week before my old version expired. Deinstall of GP09 went flawlessly. Installed GP10 immediately.
1st problem- THERE are DIFFERNT VERSIONS OF THEIR PRODUCT and their website and the box doesn't tell you what you are buying. I bought in late Feb. 2010 and received a version on the disk dated 6/2009, 3.00.00. So if you are like me and expect a DISK, think again. I learned the newer version, 3.01.00 can ONLY be downloaded from their website and by doing so, I actually went from one defective program to a newer defective program! When I mentioned this to Panda staff, they were totally apathetic. From where I sit, it feels like false advertising.
2nd problem - When installing the program (disk version) refused to activate smoothly. Claimed it couldn't find internet network multiple times. Last yr had the same problem. Called Tech Support resolved in one call taking less than 5 minutes. The second reason I bought Panda initally was their 24/7 USA operated phone tech support.
3nd problem -Panda is making their phone support a pay to use premium. (for the record, they also have moved their headquarters from CA to FL and are "not available to customers" per their customer service department). Their email TECH SUPPORT is their default system now and I received over the course of a week almost a dozen automated email replies from Panda. They would create and open a new case and then in forty-eight hours CLOSE the case without really trying to solve it! The emails I received were by and large repetitive and did not acknowledge the speicific problems I was battling. A collosial waste of time for both of us. And from my end, I began to lose confidence not only in their product but also their company!
4rd problem - Once you install the DISK version, you get an email alerting you to a NEWER version and providing a link to their website to download FOR FREE. Well, I attempted over and over to SECURE A DISK, even offering to pay for it, they refused! Of note, inside the box was a survey which claimed to extend your service contract by 30 days if you participate. I did. After filling it out, I went to the CLIENT section of their site only to learn they had NOT extended the service contract at all. I saw two patches there for Global Protection 2010 at that time. I never dreamed one of those patches was actually the FULL PROGRAM! Also of note - the NEWEST VERSION installs like NO OTHER PANDA I have ever owned. You don't de-install before you install. There is no de-install for the 3.00.00 at all. This 3.010.00, NEWEST VERSION, applies itself in piecemeal fashion ove the 3.00.00 as best as I could see. I firmly believe the problems after installing could have quite possibly been avoided IF PANDA had sent me the DISK and allowed me to do a CLEAN INSTALL of the newest version. They refused. And the problems multipled with their product.
Panda Global Protection 2010 deteriorated quickly over a matter of days - the Panda ICON on the task bar failed, updates failed. It was a dangerous and stressful hamster wheel. One expects confidence from their computer security programs! Panda would not update correctly - most curiously the dates varied as to when my last update occurred. Two separate times Panda claimed I updated my system the FOLLOWING DAY! What a feat!
When I opened the program from the start menu, Panda would claim I had no firewall, antivirus, or ... protection at all but there would be zero notification from the task bar. It was very unnerving to see ALL of the buttons d suddenly RED instead of green. And there was NO WAY TO FIX THIS WITHIN PANDA so I would fire down my system and when I fired it up, the program would claim all was fine with the date of my update resetting itself to the day before. The Panda ICON in the task bar would disappear or the ICON was there but was STATIC, no menus were available when I clicked on it. The program would intermittently drop my internet connection. I have a terrific relationship with my ISP and determined it was clearly PANDA causing me this grief. My attempts to resolve were many and quite time consuming. I found only resistence, apathy, and ignorance from Panda.
I was ultimately told the problem was a virus and I had to download a separate program from Panda to resolve the virus. This made ZERO sense to me and the END USER AGREEMENT for this program Pscan stated Panda does not warrant the program will not fail, it may harm other programs on my computer, and it contained a hold harmless for THEM and if I accepted, forced me to be liable for any harm I suffered AND remarkably GAVE THEM THE RIGHT TO SUE ME! What sort of IDIOT did they think I was? BEWARE of their END USER AGREEMENTS! I finally was told an email had been sent to me for me to receive a refund. I simply had to fill it out. I did. I filled it out weeks ago and I AM STILL WAITING. It supposedly is sitting on Kathy's desk in FL waiting to be processed. It has been there for TOO LONG in my opinion. I actually skip traced this person- pitiful - and she refused to acknowledge receipt of the paperwork or provide any real concrete information. At no junction or any level have I reached anyone professional. Customer service claimed the refund would take up to two weeks. That has lapsed. Ironically, I have been given TWO case numbers for the REFUND!
If I don't receive the refund by the end of March I intend to file complaints with the Attorney Generals in several states. I have never dealt with any company who behaved like Panda and I hope I never do again! I love to write positive reviews and usually believe it is best to say nothing when there is a problem. But with times being what they are and this whole thing being so unexpected and Panda making it so much worse at every step than it had to be, I have felt burdened to write this review. THE LESSON I LEARNED - DON'T BUY A COMPUTER SECURITY SUITE UNLESS THE MANUFACTURER TELLS YOU THE VERSION YOU ARE RECEIVING!
For the record, I purchased a DIFFERENT Security suite. I received the VERSION I expected. GP10 deinstalled without incident, my new suite found NO VIRUS - so much for Panda's claim I had a VIRUS instead of accepting responsibility for their flawed product - and I have not experienced any problem with my ISP connection or updates with this new suite.
In hindsight, I have wondered if Panda tries to push folks toward that Pscan to prevent THEM from having to refund folks? In any case, I didn't fall for it and I hope no one else does either! I fully expect Panda to honor the 30 day money back guarantee on the box of the product I bought!
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Panda Global Protection 2010 3 UserPanda Global Protection 2010 protects you from viruses, spyware, rootkits, hackers, online fraud, identity theft and all other Internet threats. Thanks to the improved Collective Intelligence Technology, the solution is much faster than in previous versions. You will also have Tech Support at your disposal 24h-365d, 24h-SOS services, and daily updates that ensure you are protected against all new threats that appear around the world. It's user-friendly and provides maximum protection with minimum impact on your PC.
Includes:
New--Panda USB Vaccine
New--5 GB Online Backup
Anti-Virus
Anti-Spyware
Anti-Phishing
Anti-Rootkit
Firewall
Identity Protect
Anti-Spam
Parental Control
Premium BackUp
Tune Up
Collective Intelligence Panda Security's Collective Intelligence works as an online and real-time database that stores the majority of signature files, keeping them at a minimum on the endpoint. Every Panda user is a sensor for new malware, sending samples back to the cloud. This new approach reduces bandwidth consumption on customers' PCs and provides faster and more comprehensive up-to-date protection.
Anti-Malware Engine Automatically detects and eliminates viruses, spyware, Trojans, rootkits, bots and other malware before they infect your computer. For 2010, memory consumption is reduced a whopping 80% while still improving file scans, email scans, Internet traffic scans and Instant Messaging traffic. When Malware is located, all traces of clutter left on your machine is removed.New detection technologies include generic signatures and remote heuristic scanning from the cloud, while the Genetic Heuristic Engine combining advanced algorithms to detect new variants of the most dangerous malware families has been improved.
Advanced Protection Against Unknown Threats Technologies from Panda Security are widely recognized as the most effective against new and unknown malware.The improved detection technologies include generic signatures and remote heuristic scanning from the cloud. Panda's TruPrevent Technologies 2.0 silently analyze the behavior of programs, blocking those that try to damage your PC.
TruPrevent Technologies 2.0 TruPrevent has been improved and is now integrated with the Collective Intelligence platform, increasing the detection rate substantially while decreasing the amount of false positives. This last line of defense blocks zero-day targeted attacks and terminates any malicious activity that has evaded traditional protection systems
Identity Protect The Identity Theft protection module in the 2010 products has been completely improved with an advanced heuristic scan that detects more identity theft. The Personal Information Filter prevents theft from users PC of credit card numbers. The improved anti-rootkit technology detects and removes silently-installed rootkits used by malware or hackers to evade traditional antivirus products.The anti-phising filter recognizes fraudulent email and protects you from scams while you shop, bank or pay bills online.Finally, the Anti-Banking Trojan Engine detects the most dangerous identity theft malware used by cyber-criminals to steal banking credentials.The combination of all these features ensures you receive the best protection against Identity Theft.
Firewall The firewall protects you against Internet-borne worms and hacker attacks. Improved smart auto-configuration allows good programs to run while blocking malicious ones. Also improved are the techniques used to shield your PC from hackers on the Web and intrusion prevention blocks against hacker attacks and vulnerability exploits. The Firewall includes Wireless Monitor which protects your wireless network from intruders.
Parental Control Let your children browse the Internet safely by blocking access to violent, adult, or racist content, as well as other inappropriate websites. From the solution's control panel, and regardless of the browser used, you can assign predefined filters (child, adolescent, employee…) to users or customize filter rules according to your specific needs.
Anti-Spam With the spam engine detection rates now over 97%, keep your inbox free from junk mail, ensuring uninterrupted service and delivering the emails you really need.
Premium Online Backup Safeguard your most important files and allow access to them anytime, anywhere. Backing up your most important files online ensures the integrity of your information regardless of what happens to your PC This ultimate safety layer provides 5 gigabytes of free, secure storage for one year.
Back Up and Restore Prevents loss of important documents either unintentionally, or through hard disk problems or other accidents. Backup and restoration from hard drive, CD, DVD, other external media or online are both extremely simple and easy.
Tune Up Tune Up automatically finds and fixes problems in your PC and keeps your system running smoothly. It optimizes your PC performance by removing unnecessary registry entries, deleting temporary files and speeding up your hard disk.
New! Panda USB Vaccine Protects your use of removable media.
Includes One Year of Full Services:
Tech Support Forums. Join our community of experts and help resolve all your questions in real-time.
Tech Support--Email & Web. 24 hours a day, 365 days a year direct contact with our worldwide network of Technical Support experts.
SOS Virus. This rapid response service lets you submit suspicious files directly to PandaLabs.
Live up-to-the-minute Updates. Combined Collective Intelligence and traditional signature updates will protect you against the latest and most dangerous threats.
30 Day Money Back Guarantee Your satisfaction with this product is important to us! Visit us.pandasecurity.com/return for more information.
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