Scansoft Omnipage 15 Professional Upgrade Review

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(More customer reviews)Buyer beware on this "upgrade." As a long-time customer of ScanSoft products who has been highly satisfied with the OmniPage software, I purchased my upgrade directly from ScanSoft and discovered:
1) If you want to set new styles in the Text Editor window, it must be done each time the software is started; the new styles do not save for me. Instead, they disappear each time I exit and I have to re-establish them each time I use the software.
2) When saving a scaned document to MS Word (using the function which automatically opens Word), the directory must be selected before the file name is entered because changing directories clears the file name box. The file name should not vanish. This is not a problem with Version 14.
3) When selecting text zones, the selection order is no longer relevant to the scanned results (this has also proven to be a problem with Version 14). Pre Version 14, the zones were numbered and they would be presented in the Text Editor window in that order. For at least the most recent two versions, if you scan parallel columns and select no formatting, whichever column's top border is higher on the scan path will be placed in the Text Editor window ahead of the other column(s). I scan recipes for my wife and reformat them to a standard format for her recipe collections; many recipes present the ingredients and/or instructions in parallel columns. It is not useful to have the baking instructions end up before the ingredients or the mixing instructions.
4) The automatic de-skew function is now weaker than in the past, as well. Many document now need to be manually de-skewed whereas Version 14 was almost foolproof.
I've spent hours on the web searching both the ScanSoft knowledge database and researching the above issues through various searches. The ScanSoft support is weaker than ever and, apparently, Version 15 is too new to have generated any truly useful support from other sites.
Although ScanSoft grants free technical support for one incident, their support is M-F, daytime, only. Additionally, they have shown no inclination to extend the free support to deal with defects they have (albeit, inadvertently) built into their product. I strongly believe that if the defect is in my use of a good product, then I should pay for my ignorance; however, if the defect is in the product in spite of my good use, ScanSoft should support the fixes and explanations without additional cost.

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The continued use of paper slows people down. The wasted time in which information is re-created from paper documents is a drain on both productivity and profits. OmniPage eliminates paper and digital inefficiency by improving productivity, enhancing responsiveness and reducing storage and material costs. Organizations save significant time and money by leveraging OmniPage's OCR accuracy to instantly convert documents into usable formats. The latest version of the world's best selling OCR software, OmniPage 15 Pro is the most precise way to convert paper and PDF files. Accurate OCR technology, advanced layout analysis and intuitive editing tools allows paper and PDF files to turn instantly into editable electronic documents that look just like the original complete with, tables and graphics. Robust new tools allow completion of tasks faster and more efficiently than ever before. OmniPage is more than 99% accurate, its improved speed and intuitive proofing combine to make document conversion faster and easier than imagined. Sharing information is limited to inefficient and costly processes such as postal mail, courier or fax machines Critical documents are not backed up electronically for effective disaster recovery System Requirements -Intel Pentium III equivalent or higher processor, Microsoft Windows 98 SE, 2000 with Service Pack 4 or higher, Me, XP, or Windows Server 2003, Microsoft Internet Explorer 5.5 or higher, 128 MB of RAM (256 MB recommended), 200 MB of free hard disk space for application files and sample images plus 40-45 MB working space during installation, speech module (343 MB in total for nine languages), 5 MB for Microsoft Installer (MSI) if not present, 800 x 600 pixel color monitor with 16-bit color or greater video card, CD-ROM drive for installation and compatible scanner with its own scanner driver software.

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