Average Reviews:
(More customer reviews)My laptop was working great but my Norton antivirus subscription had expired so I purchased Norton 360 Premiere. After installing 360 my laptop refused to connect to the internet either wirelessly or via ethernet. I called Symantec support and they walked me through uninstalling 360. After uninstalling 360 the laptop would still not work. Symantec said it was a FiOS problem. I called Verizon and they walked me through some diagnostic tests (which they said Symantec should have done) and they concluded my registry and drivers were corrupted by the 360 software. Not their problem. Called back Symantec and their seemingly incompetent (would start to tell me to do one thing and then change their mind and have me do something different) support person had me delete all "norton" folders from my registry and restart. Still no access to internet. Symantec Says call verizon. Verizon now says that what Symantec did does not fix the registry and Verizon suggested I pay somebody like the "geek squad" to repair it. This may be a great product if it ever works but so far the problems it has caused and the poor support I have received from Symantec make me regret the purchase.
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