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(More customer reviews)I am not new to computers. I am used to fixing many kinds of software problems in Windows. This is not an easy product to install on a Windows XP system, especially after it has been upgraded to SP2. If you are expecting to simply install this product, reboot your computer, and start faxing, you will be sorely disappointed. Despite warnings in many other reviews, I purchased v10.03 for use on my Windows XP system with SP2. While I was able to eventually get it installed and running, it slowed my computer's reboot time to a crawl and trashed my scanner software. It took several hours to get most things working again.
First off, you should not try to install anything less than version 10.03 on an XP system. Symantec warns you about this on their web site. If you insist on purchasing WinFax Pro - which I do not recommend - make sure you buy version 10.03.
Secondly, WinFax Pro conflicts with the built-in Windows Fax program in Win XP. You will need to uninstall Windows Fax (which can be done through Control Panel's Add/Remove programs, but you need to look for it in the Add/Remove Windows Components section) to get WinFax Pro to function properly.
Third, after you install WinFax Pro your computer may take forever to reboot. It looks like it is hung up in this process, but if you go do something else for a while it will eventually reboot. I have not figured out why it does this, but it has definitely slowed my computer reboot time to a crawl.
Fourth, if you have a scanner, it may trash your scanner software (it certainly did mine - HP Scanjet 6300C). Symantec's web site has information about this in their knowledge base for WinFax Pro, so it must happen to many others, too. I did not use their fix, though, as I could not find updated twain.dll and twain_32.dll files that they recommend using to replace the ones they screwed up. Instead, I uninstalled and then reinstalled my scanner's installation software. I had to run Symantec's SystemWorks software to find/fix Windows problems and reinstall the scanner drivers a few times before it worked, but eventually I got the scanner working again. WinFax seems to have permanently disabled my scanner's buttons for doing quick operations, though. I have not found a way to restore button function. But I can scan with the Precision Pro software that is part of HP's available software downloads on their web site.
As far as I can tell, after fixing the above-mentioned problems, WinFax Pro 10.03 does seem to work okay. It does not appear to be any improvement over prior versions of WinFax, so unless you have upgraded to Windows XP you will not likely find it worthwhile to upgrade. As many others have stated before me, this is very buggy software that causes many problems with Windows XP and will be horribly frustrating for anyone trying to install and use this software on an XP system. BUYER BEWARE!
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A leading fax management software for small businesses WinFax PRO V10.02 is the leading fax management software for small businesses. Its high-quality faxes help you project a professional image to your clients and customers. When image clarity is vital, you can generate photo-quality faxes. You can even send or forward faxes via email to people who dont have fax hardware or software. (Requires a free viewer available for download here.) WinFax PRO is easy to set up, learn, and use. And it integrates smoothly with key business applications to simplify your management of client and customer interactions. Features Efficient fax management Ability to store faxes in any Windows® folder "Junk" fax management to automatically discard unwanted faxes Reporting module that generates detailed, printable reports on sent and received faxes based on date range and/or recipient Professional-looking faxes Clean, clear laser-quality faxes Photographic-quality outgoing faxes for crisp imaging of photographs or clip art Signature button to easily add a signature to outgoing faxes Custom cover sheets Ease of use Drag-and-drop faxing of documents Ability to build a fax from multiple document sources, including your scanner Integration with email and phonebook programs Support for sending or forwarding faxes as email attachments Support for multiple, split, or overlaid area codes Enhanced user interface to find information at a glance and navigate with ease Powerful faxing for everyone Support for Windows XP Ability to send and receive faxes in the background with up to two modems Network fax sharing for workgroups without the need to buy additional modems or phone lines Support for sending or forwarding faxes as email attachments.
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